OUR FEATURES
Our consultancy offers operational planning, including staff hiring and training, while establishing standard operating procedures for smooth daily operations. We also support technology integration and guest experience strategies to ensure exceptional service and regulatory compliance.
Hiring and training employees for various roles such as front office, housekeeping and establishing standard operating procedures (SOPs) for daily operations, including guest check-ins/outs, customer service.
Technology Integration
Assists with selecting and implementing necessary technologies, such as Property Management Systems (PMS), point-of-sale systems (POS), reservation platforms, and guest management tools.
Guest Experience Strategy
Guest Journey Mapping: Helps design an optimal guest journey from booking to post-departure, ensuring high levels of satisfaction at every touchpoint.
Service Standards
Establishes high standards for service delivery and ensures that all staff are trained to meet or exceed these expectations.
Training and Development
Provides training for employees across various departments, including front-of-house service, kitchen staff ensuring high standards of service and operational effectiveness. Focuses on building leadership capabilities for senior managers, helping them lead the team and business through challenges and growth.
Personalization and Service Design
Utilize AI-driven data analysis to tailor guest experiences, offering personalized recommendations, customized offers, and dynamic service delivery.
Regulatory and Compliance Guidance
Ensures that all operations comply with local health and safety regulations (e.g., fire safety, food handling). Helps businesses secure the necessary licenses and certifications to legally operate in their location, including those related to alcohol service and food safety.